Support Center User Guide

Welcome to the Matthews Marking Systems Support Center!

Log in                                    

To begin your journey on our new Support Center please locate your registration email and log in or follow this link and enter your credentials, https://support.matthewsmarking.com

The Support Center Homepage

The homepage is where you can search and find what you need quickly. Our search is a  comprehensive self-service knowledge base that can be used to find tailored answers to your questions. To search for a knowledge base article simply type a key word or a combination of key word within the search bar or select a search category to review the content within.

Submitting A Request

Click the Submit a request tab and fill the request form

Track and View your Requests

Select your name then My activities option.

Communicating with our Support Team

Reply to an agent comment or request for information directly from My activities > My requests > Request module rr reply to email that you have received

Chat in Real Time

Chat with a customer service agent in real time and receive the help that you need.